Frequently Asked Questions
Booking & pricing
How much does a limo or black car cost in Connecticut?
Price depends on the vehicle, date, hours, distance, stops, tolls and gratuity. Request a quote online or call 203-938-0000.
How do I get a quote?
Book online at absolute-transportation.com/ride-with-us or call 203-938-0000 with your date, pickup and drop-off addresses, passenger count and preferred vehicle.
How far in advance should I book a limo?
As early as you can. Weekends in prom and wedding season (spring through fall) and holidays fill first; airport rides can often be booked closer in. Call to check same-day availability.
Can I book a ride for today?
Often, yes. We operate 24/7, 365 days a year; same-day availability depends on the fleet that day. Call 203-938-0000.
Is a deposit required?
Deposit terms depend on the booking type. Ask us for specifics at 203-938-0000.
What is your cancellation policy?
Cancellation terms vary by service and vehicle. Ask us for specifics at 203-938-0000.
Is gratuity included?
Whether gratuity is included is shown on your quote. Ask us for specifics at 203-938-0000.
How much should I tip a limo driver or chauffeur?
When gratuity isn't already included, 15-20% of the fare is the common U.S. custom. Check your quote first so you don't tip twice.
Are tolls and parking included?
Tolls, parking and airport fees can apply depending on the route. Ask us for specifics at 203-938-0000.
Do you charge by the hour or by the trip?
Both: airport and point-to-point rides are quoted per trip, and events are usually booked by the hour (as-directed).
What payment methods do you accept?
Ask us for specifics at 203-938-0000.
Do you rent limos without a driver?
No. Every vehicle comes with a professional chauffeur.
Fleet & capacity
What vehicles do you have?
Lincoln executive sedans/crossovers, Cadillac Escalade, Ford Expedition and Chevrolet Suburban SUVs, Mercedes-Benz Sprinter and Ford Transit vans, a super stretch Lincoln limousine (white or black) and an electric Ford Mustang Mach-E.
How many people fit in a stretch limo?
Our super stretch Lincoln limousine seats up to 8 passengers.
How many people fit in an SUV?
Our black SUVs seat up to 6 passengers.
How many people fit in a Sprinter van?
Our Sprinter/Transit vans carry up to 13-14 passengers.
How many people fit in a sedan?
Executive sedans/crossovers carry up to 4 passengers; the Mach-E up to 3.
Do you have a white limo?
Yes. The super stretch limo is available in white or black.
Do you have a black limo?
Yes. The super stretch Lincoln limousine is available in black, and our sedans and SUVs are black.
What features does the stretch limo have?
A 5th door, leather seating, fiber-optic lighting, flat-panel TV, surround sound.
Do you have a party bus?
Our largest vehicles are Sprinter/Transit vans (up to 13-14). For bigger groups we can send more than one vehicle.
Do you have electric vehicles?
Yes, an electric Ford Mustang Mach-E for up to 3 passengers.
How much luggage fits?
It depends on the vehicle; SUVs and vans hold the most. Tell us your bag count when booking. Ask us for specifics at 203-938-0000.
Can I see the exact vehicle before booking?
You can ask for photos of your vehicle when you book.
Airports
Which airports do you serve?
JFK, LaGuardia, Newark, Bradley (BDL), Tweed New Haven (HVN), Boston Logan, Westchester (HPN) and Stewart (SWF).
Do you track flights?
Yes. We track flights in real time and adjust pickup times for early or late arrivals.
What happens if my flight is delayed?
Because we track your flight in real time, your chauffeur adjusts to the actual arrival time.
How much free wait time do I get at the airport?
Wait-time allowances vary by airport and booking. Ask us for specifics at 203-938-0000.
Will my driver meet me inside the terminal?
Meet-and-greet options depend on the airport. Ask us for specifics at 203-938-0000.
How long does it take to get from New Haven to JFK?
Typically about 1.5 to 2.5 hours depending on traffic; allow extra time at rush hour.
When should I leave Connecticut for an international flight?
Plan to arrive at the airport about 3 hours before an international departure and 2 hours before a domestic one, plus the drive time and a traffic buffer.
Is a car service better than driving and parking at the airport?
For many trips yes: no long-term parking, no driving tired after a flight, and door-to-door service. It depends on trip length and group size.
Do you go to cruise terminals?
Yes. We drive to the Manhattan, Brooklyn and Cape Liberty (Bayonne) cruise terminals on request.
NYC
Do you provide service in New York City?
Yes. Absolute Transportation holds a NYC TLC license and provides rides within NYC as well as between Connecticut and NYC.
Can you pick up in Manhattan, Brooklyn or Queens?
Yes, including rides to JFK and LaGuardia and between boroughs.
Do you do NYC proms and weddings?
Yes. We serve proms and weddings in New York City and Connecticut.
Can you take us to a show, game or concert in NYC?
Yes: Broadway, Madison Square Garden, Yankee Stadium, Citi Field, the US Open, MetLife Stadium and more. Hourly booking lets your chauffeur wait or return for pickup.
Is a car service from Connecticut to NYC better than the train?
For groups, luggage or late nights, door-to-door service avoids transfers and station waits. Solo commuters may find the train cheaper.
Prom
Is your company licensed for prom?
Yes. Absolute Transportation is licensed and insured: U.S. DOT #1567094, CT Livery Permit #3117, plus a NYC TLC license.
Can parents book and be the contact?
Yes. A parent can be the booking contact, and the pickup, venue and return times are set at booking.
Is alcohol allowed in a prom limo?
No alcohol is allowed for passengers under 21 under any circumstances.
Limo or party van for prom?
Up to 8 fits our stretch limo; 9-14 fits a Sprinter/Transit van; larger groups can book multiple vehicles.
Do you check the itinerary for prom?
Itineraries are agreed in advance. For school rules or changes on the night, ask us for specifics at 203-938-0000.
Weddings
How many vehicles do I need for my wedding?
Usually one for the couple, one for the bridal party, and a van shuttle if guests are moving between hotel and venue. Send your timeline and headcount and we'll suggest a plan.
Do you shuttle wedding guests?
Yes, with Sprinter/Transit vans (up to 13-14 per trip) and multiple runs as needed.
Can you decorate the wedding limo?
Ask us for specifics at 203-938-0000.
Can we have champagne in the wedding limo?
Alcohol rules depend on the booking and passengers' ages (21+). Ask us for specifics at 203-938-0000.
Do you provide a getaway car?
Yes. Book a sedan, SUV or the limo for the couple's exit.
When should we book wedding transportation?
As soon as your date and venues are set; spring through fall weekends book up first.
Do you serve out-of-state weddings?
Yes, across Connecticut, NYC and the Northeast.
Corporate & hourly
Do you offer corporate accounts?
Yes, we serve corporate travel and events. For account and billing setup, ask us for specifics at 203-938-0000.
What is as-directed or hourly service?
You book a vehicle and chauffeur for a block of time and direct the stops yourself.
Is there a minimum number of hours?
Minimums depend on vehicle and date. Ask us for specifics at 203-938-0000.
Do you handle roadshows and multi-stop days?
Yes, with hourly as-directed service in sedans, SUVs or vans.
Can you transport employees for an event?
Yes. Vans move up to 13-14 people per trip, and we can coordinate multiple vehicles.
Special occasions
Do you provide funeral transportation?
Yes, chauffeured sedans, SUVs and the limousine for family transportation. Call to coordinate with the funeral home.
Do you do quinceañera and sweet 16 limos?
Yes. The stretch limo seats up to 8, and vans handle larger groups.
Do you do casino trips to Mohegan Sun and Foxwoods?
Yes, round trips with your chauffeur waiting or returning at a set time.
Do you do wine and brewery tours?
Yes. Book hourly and plan stops at Connecticut wineries and breweries; all drinkers must be 21+.
Do you do bachelor and bachelorette parties?
Yes, with the stretch limo or vans, booked by the hour.
Can kids ride in the limo for a birthday?
Yes, with an adult booking contact. Child seat needs must be arranged in advance.
Do you do college and Yale rides?
Yes: Yale move-in, graduation, parents' weekends and airport runs.
Safety & rules
Are you licensed and insured?
Yes. U.S. DOT #1567094, CT Livery Permit #3117 and a NYC TLC license; fully insured.
How can I check if a limo company is licensed in Connecticut?
Ask for its CT livery permit number and U.S. DOT number and verify them with the CT Department of Transportation and the FMCSA. Ours are CT Livery Permit #3117 and U.S. DOT #1567094.
Can you drink alcohol in a limo in Connecticut?
Adults 21+ may be permitted to drink in a licensed limo's passenger area under certain conditions; no one under 21 may drink. For our policy, ask us for specifics at 203-938-0000.
Do you provide child car seats?
Children must ride in proper car seats. Tell us at booking. Whether we supply seats: ask us for specifics at 203-938-0000.
Is smoking allowed?
Ask us for specifics at 203-938-0000.
Is a limo safer than a rideshare?
A licensed livery company like ours is regulated by the state, carries commercial insurance and uses professional chauffeurs. Check any company's permits before booking.
Are your chauffeurs background-checked?
Our chauffeurs are professional drivers. For our screening details, ask us for specifics at 203-938-0000.
Do limos have bathrooms?
No. Our vehicles don't have restrooms; plan stops into your itinerary.
Is there a damage or cleaning fee?
Ask us for specifics at 203-938-0000.
Service area
Where are you located?
North Haven, Connecticut, serving all of Connecticut, New York City and the Northeast.
Do you go to Boston?
Yes, including Boston Logan Airport.
Do you serve Westchester and Fairfield County?
Yes, including Westchester Airport (HPN).
Are you open 24/7?
Yes, 24 hours a day, 365 days a year.